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Presentations
Customer Loyalty
Customer Service Power
The Building Blocks of Service
Customers expect service organizations to be consistent in every contact and experience. This workshop focuses on the specific behaviors and attitudes that reflect flawless customer service. Available in seminar or half-day format.
In this seminar you will learn:
- What customers really want
- Why long term customers change to the competition
- Understanding the external and internal customer
- How to improve listening skills and confirm understanding
- The value of the angry customer
- To identify the ten deadly sins of customer service
- How to use "why" before "what" as a technique to save time, build rapport and increase customer loyalty
- The little things that make a difference
<< Back to Presentations List
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I have attended many seminars covering motivation, managing stress, etc. This was absolutely the best! |
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Debi Wehmeier
dwehmeier@riverstoneres.com
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